The company is just a fraudulent company they offer the world and then deliver nothing. After seeing some Hammonds Wardrobes in my Sisters new house and then seeing her Surveyor doing her wardrobes, I had seen the exact color combination I wanted for my new wardrobes in the property I had just purchased... have a lot of clothes but now no wardrobes. I went to the Milton Keynes store (28th December) and showed the color, Their representative could show me the color in person but not a lot else as it was a new range. But I was impressed at the time as I could get a designer visit the next day. But at no point was I offered any other options or told there would be severe delays. The 29th the Designer turned up, was very friendly and measured and designed my wardrobe. Changed a few options due to my budget and then left me to think about it whilst I had another company (Sharps) come around on the 30th. After the visit from Sharps, I decided Hammonds was the better offer so proceeds to pay my deposit that evening (but their system said I ordered on the 29th). On the 3rd January, Maxine called me and setup a survey for the 7th Jan & fitting W/c 17th Feb. On the 7th Jan, I get a phone call from Maxine to say the surveys are not yet trained yet and that the survey shouldn't have been booked for that date and another survey was booked for the 15th Jan and I was assured the surveyor would be trained by then. I was then called on the 10th by "Pre-Fits" to say that my survey would now not happen on that date as the training would still not have happened by this time and that my Install would be delayed 3-4 weeks now W/c 10th March. On those previous two phone calls I expressed my frustration to both pre-fits and Maxine, that this was not good enough and that if there was any further delays I would want my money returned and order cancelled. On the 15th January I was then booked in for Survey for the 23rd January, but this was then changed again two days later on the 17th... I was annoyed but accepted as it was actually earlier on the 21st January. The Surveyor did turn up and was friendly enough, but after all that hassle effective did the same job as the designer and as was here for 20 minutes... Two days later on the 23rd January I then get a phone call to say they are having productions problems and I now can't have my wardrobes fitted until the 16th April at the earliest... This was the final straw for me and I asked them to cancel my order and give me a refund after 4-5 Survey Changes and 3 fitting dates I wasn't going to wait a near further 3 months for my wardrobes. I was advised I would get a phone call within 48 Hours and it is now Monday 27th January and still no phone call even after reaching twice through instagram. This is effectively fraud as they are taking money in my case £713.50 deposit for a product that is not yet ready for retail. And from other reviews will say they can keep you 25% deposit because you cancelled after the 14 Day "Cooling Off" Period .... Yet it is them making constant changes and not delivering to their side of the contract.