Hammond Furniture’s design and customer service is the worst I’ve encountered. They failed to honour our contract, delaying my wardrobe installation despite a 25% deposit paid in September 2024. Designer Ben I. and Head of Design Phil H. arrived late to appointments without notice, while surveyor Nat changed the design on the spot and never sent the promised revision—despite my repeated calls and texts. Phil later paid a visit for a remeasurement. He proposed a cheaper option to cut costs and pushed the installation to February 2025, promising a new design in three days that never arrived. Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion. I sympathise with others who’ve faced similar issues with this company - this is not your problem until it becomes yours. Avoid this company—they can’t be trusted.