I find the service and quality of HamperGifts to be excellent & reliable. But I found the ordering process to be unnecessarily difficult: in attempting to order multiple gifts I find it incredibly frustrating to enter all addresses first and then assign them to packages on a system which deletes that information if you need to go back and double-check/correct errors. The same process was repeated with writing gift messages for gift cards - there really needs to be a better system for correcting individual orders without having to input all information again. I found this frustrating, not user-friendly and enormously time-consuming and acts as a massive disincentive for using the service again for large orders