I think this company is going / has gone out of business and I am now having to pursue a refund via my credit card company. Today's date, 6th April 2017. I placed my order on 17th January 2017 for a bay-window curtain pole, at £347.99. Delivery time was stated to be "within 14 days" (1st Feb at the latest I would have expected therefore). Other than the initial "we have received your order" email, I did not get any further follow up communications or dispatch notifications, so on the 13th day (30th January), I sent a polite email to say "I know it's not been 14 days yet, but I just wanted to check and make sure everything was going ahead OK with my order?" This email went unanswered. Over the next few days I called about 4 times and they never answered the phone, it just went to an answering machine after a number of rings. On 2nd February I left an answering machine message, asking if they could respond to my email as I was a bit concerned at the lack of comms. They then replied to my previous email and apologies for the delayed response and said it had been a hectic first month back for the team, that everything was in progress with my order, and that thye would check with the production team on the status of my order and when I can expect delivery. Having heard nothing, and had no updates as promised, and no product, I sent another polite email on 20th February at 7pm (so lets call that an extra working day for them to have done something and say it was 21st Feb), saying "Hi. Any updates on my order? Thanks, Carl". No reply. I have tried ringing numerous times and got nowhere. I have left about two more voice messages. I emailed on 4th April to say "Please refund this order immediately and save me the effort of filling out the Barclaycard dispute forms" No response. I telephoned yesterday at about lunchtime and said "It looks like you're unable to do this job so please refund my order immediately. I have my credit card dispute forms in front of me and if I don't have a refund tomorrow I will be posting them off with the requested evidence". No refund, and still no responses. Forms going in the post now..