Hand on Heart have been amazing from start to finish. Such a wonderful choice which took me a couple of weeks to choose and then really easy to order. The whole process then was very smooth. I received the ashes collection kit very quickly and received confirmation of receipt when returned with regular updates as my heart necklace was made. It was then sent to me exactly when estimated with a message to let me know it was on its way. I cried so many happy tears when received as it was so beautiful and knowing it contained my girls ashes. I will wear every day, keeping my girl close to my heart. I recommend Hand on Heart for their exceptional service. Thank you