My parcel was delivered today soaking wet and unusable. The courier left it in my covered porch with the dry side facing up (presumably so he could take a picture of it looking in good condition). I was at home and took it in immediately after the delivery. The other side of the packaging box was soaking wet and fell apart as I lifted it. The water had soaked through to the game inside and has discoloured the box. I called customer services but got a voicemail that because of Covid all customer services queries must be by email (strange though that when placing an order you can speak to a real person....). Customer services on the website says it will respond in two working days. I called the order line to reorder as it is a Christmas gift and had to pay again for the puzzle and the postage. Very disappointing service, though I have bought many items before and love the products.