Staff friendly and seem to listen during consultation, although treatment contradicts that.. I've been going somewhere else for a while so I'm a aware of what needs doing. When explaining this to them, I didn't feel they took this on board due to them been the practitioner ,what would I know 🙄.. (the trainee was lovely and seemed to question more things as doing treatment but the trainer seemed a little abrupt which put me off )however I had to return as I predicted for top up Botox and felt a little uncomfortable ( Asif I was asking for extras ) I was also told at 2nd apt that it's not actually Botox injected which annoyed me as this wasnt stated initially..I was injected 3 more times which I felt was little precise like they don't like to use their products and also rushed.. I still have the lines on forehead and crows feet and it's not like i had many as I'm only in my 30s..so will not be returning to the bham clinic