Firstly, the item I recieved looked nothing like the one from the website. I was told I could return it but it would be at my own cost and they recommended it be sent signed for/tracked. This cost me just over 6 pounds! I sent them the picfure of my receipt and asked would I even atlwasr get half of the shipping price refunded and was given a flat no. Days later I have tracked the item myself and seen that it has been delivered and signed for by the company five days ago. They haven't even contacted me to confirm they've recieved I have had to chase this up myself. Plus still no sign of my refund, plus over 6 pounds out of pocket and the hassle of tracking and having to email them myself asking what is going on.