I ordered custom curtains from Harrisons 12 months ago, carefully choosing a grey tone that would complement our home’s decor (we were going through a major renovation). However when they arrived they were a noticeable blue tone, which is very different from the original sample I based my decision on. At installation I straight away asked the installer what the colour was as I knew then they didnt look right. He said they are written on the plastic so I checked and it had the name of the colour I remember selecting, but in my mind did not match. I left them on the windows hoping that overtime I would see a different colour! We were overseas for about the equivalent of 4 months, but on my return to clarify the issue, the Franchise Manager, consultant, and I have all reviewed three samples and taken photos: the original sample I selected, a new batch sample now used in consultations, and the actual fabric batch the factory used to produce my curtains. The factory's fabric is distinctly blue, yet both the factory and Harrisons’ representatives believe that this matches the grey I selected due to a ‘tolerance range’ policy, which was not communicated during my initial consultation, or included in the terms and conditions I signed. I’ve requested a solution three times and each time I have been told there's nothing that can be done due to the length of time and the tolerance range. I have referred to the Consumer Guarantees Act directly identifying my issues and aligning them to the Act to no avail. My next step will be to contact Head Office. I should have addressed this sooner, on the day. But the curtains had been delayed (ended up in the South Island) and I didnt want to question the consultant, but in my gut, I knew they were wrong and after returning from overseas, realised just how wrong they were.