Worst customer service - we have potentially encountered. Continually had to chase to see where we were at (and had to chase chasers and no one acknowledged our emails). Had a faulty blind motor, and still waiting to see when that's being replaced (yes chased again but nothing).....Also used Harrisons as we wanted the blinds to connect to our Alexa. We cant get it working, and was initially told we had to sort it ourselves. When we said that's not right, they said to try these steps, but still cant get it working.. (surprise, last email to chase a few days ago hasn't been acknowledge so don't know what's going on)