I am super disappointed and frustrated with the level of service, lack of communication and poor professionalism from what was discussed and ordered. I chose Harrisons Solar Manawatu because I had two great experiences with two different Harrisons Auckland Carpet Franchises. Initially in July 2022 I met with Andrew McNabb from Harrisons Solar Manawatu. He came to quote, inspected, measured, looked at my house, advised that the house roof was not suitable, but gave the stand-alone garage as a good option. Andrew checked the size of the roof, power supply inside the garage, and the Electrical panel inside the house. He also had a person with him who he was training, so explained everything as he was going with him and with me. Andrew worked out some figures and gave me costings for 10 LG panels. The only thing he mentioned was possibly the weight of them on the garage roof, but I said I would sort this, and have it reinforced just to be sure. Completely happy with everything at this stage, Andrew seemed knowledgeable and personable. We agreed on a timeframe for possibly December, but more likely January 2023, as I wanted to get the roof painted and new beams to ensure that everything all perfect for the new panels, Andrews response time for communication when initially booking and paying was very swift, and only 2-3 days wait time for response later in the year. This year I can’t say the same. He made contact for the balance of the 50% on the 16th of January, which I paid, and he said his Installer would be contacting me to book a time. I received a phonecall on the 28th of February from the Installer saying he would be there in 10 minutes to check out the slope of the roof, and whether he would need scaffolding, etc, as he was planning a Thursday install. I said I was at work, but luckily I had Electricians in my house doing some work, and they could give him access to the areas he needed to look at. Later in the day he makes contact to inform me that the power supply in the garage isn’t sufficient for my new panels so he can’t install, and that even if he could he thinks he could only fit 8 panels, not 10. I query this saying “Andrew definitely checked everything out, and and said we could fit 10 and that everything was good to connect with the power in the garage”, his response was “Andrew uses One Roof for working it out, that’s not accurate and I can’t connect up to that power for Solar ”. I arrive home to find my Electricians telling me that the Installer had told them what they needed to do (put a trench across from house to garage with the upgraded wiring), only for them to say, “sorry, you need to talk to the homeowner, we are only contracted for the work we are currently doing, you need to speak with her”. I then ring Andrew that day, 28th February at 3.54pm, as I’m confused and not sure what happens next. Andrew was the one who initially checked everything when quoting and selling me the product, I wanted clarification on what happens now, he is supposedly the “expert” and my contact person, I left a message and asked him to please call me. I also contacted my Electricians office to see if I could get a quote for rewiring from the house to my garage, as I am feeling anxious about not being able to get my panels. As of 16th January I had currently outlaid $7,731 and have nothing to show for it, and have had my power company changed, my outside meter changed, my roof reinforced, and painted, nails replaced a lot has happened work and costwise in anticipation of the panels. Then, just to completely confuse me I receive a call from the Installer the next day, Wednesday 29th Feb at 9.04am to say everything is OK for install Thursday, and that he had spoken with the Inspector, and even though not optimal with that wiring, he would be allowed to install and get consent signed off on it as it was, with the recommendation of upgrading the wiring, so he would still be coming the next day. 8 Solar panels were installed on Thursday 1st March with black rails. Andrew had still not returned my call, but saying that, I received a call from his number on Thursday 1st March at 7.18pm, which lasted for 15 seconds. I spoke into the phone multiple times, but no response. If it was an accidental call I would have expected a text message or something saying, “sorry, called you by accident”, or if his battery went dead and he couldn’t talk a message once charging such as “sorry, my battery died, will call you back”. Nothing, no contact. On Monday 6th March I did receive an invoice, which is the only contact I have had, and there was an acknowldgement about change in panels on it. It said: I have added a credit for the 2 panels that were not installed - it was a tight fit. I also noticed on the invoice that I am still being charged for the upgrade to black rails for ‘10’ rails. Andrew had made contact swiftly last year when he was upselling me to the new black rails! My recommendation is don’t assume all Harrisons Franchise owners are equal. Trusting that someone who owns a franchise which specialises in Solar as their business does not mean they are knowledgeable or professional! If Andrew does not have the skill to make those assessments at the initial assessment and quote stage, then he needs to get professional people who can to do that. I shouldn’t have been sold the wrong amount of product, I was expecting 10 panels, and it’s lucky I didn’t buy a battery. And you have to wonder why he would use a product for measuring how many panels are going to fit which his own installer says isn’t accurate! And why 7 months on from my booking this job am I finding out that my wiring is not what it should be! I could have budgeted for this and had it ready in advance, I didn’t need that level of stress.