Awful service. Ordered one hamper, first time their system said PAYMENT UNSUCCESSFUL, TRY AGAIN, which i did. As a result i ended up with 2 orders, as the first payment DID go through. contacted them immediately, they said they would stop it and refund. They did nothing. Called a further 4 times as I tracked the DHL courier collect, ship to the US, and deliver 2 identical £250 hampers. Totally embarrassing. Still, they don't answer about sorting this out or refunding the duplicate charge. All they say, is someone will call back, but noone does. Absolutely appalling customer service. I will NEVER order from this site again. Beware!