Quite frankly flabbergasted with the customer experience I received from Harrods. From such a prestigious brand.Ordered a silver cross pram bundle long story short two items from around ten arrived. I telephoned customer services and was advised to send pictures, which I in turn did, received an automated response..fair enough I thought,at least it will be looked at..Next day received an email requesting I confirm I received all the goods..livid I certainly was. I responded no..then three further emails from myself without response. I then telephoned customer services again..to be honest not much help although none of this is the chaps fault.however I have a child with no pram, buggy or car seat.. customer service could not tell me when or what I would be receiving goods (as you will see below) and were really lost for words..I paid £1500 for this bundle and from Harrods where you expect first class service. I received a bag and a footrest. The customer services do not know what warehouse are doing and quite frankly Harrods are relaying on their brand name to carry them through when quite frankly the right hand not know what the left is doing. HOW do you tell a new born I do not know when, where your pram is. Harrods Dear Thank you for your call. Further to your request, the rest of the items within your order have been requested to be sent to you by our Partner Service team. I cannot say how long this will take, but the items will be sent out to you as soon as possible. Thank you for your patience Trustpilot is committed to transparency. Find out howSplash background