My husband bought a bottle of champagne dom perriogn 2012 for my birthday on the 28th online shop shows a box When arrived it was just in a cardboard box I phoned Customer service yesterday started at 2 50 pm Took twenty minutes before answered started to explain Then hung up this happened three times finally actually spoke To someone at nearly four o clock and finally told it comes from a warehouse so no box couldn’t say if they had one special bottles of champagne I keep bottles and box cork this is a special birthday so am upse About the whole experience . The only good thing delivery was Quick so no vintage champagne 🙁