Harrods ruined my nesting experience and made my pregnancy extremely stressful! I am an expecting mother and made my first baby purchase in Harrods, thinking it will make my nesting experience special. It was a snuzpod cot. There was just one model of this bed in store and I was re-assured it would be the exact same colour (I didn't like any other colour option, so I triple checked). We decided to get it delivered to our place and didn't open straight away, as we were in a process of moving houses. Since it was bought from Harrods, I trusted them. After opening the box I found out it was a wrong colour, and Customer service was just absolutely useless. Replying every 5-8 days, not really providing any update. The complaint process took ages and they just replied that it was all matching the description and they won't do anything about it. I'm due next week and have no bed for my baby! I don't like the one they delivered and it's still in the box. It made my pregnancy sooo stressful, and ruined my nesting experience. I picked other nursery items to match the bed I never received. It's just scandalous. I will never trust this company again. I'm very disappointed in both Nursery Furniture dept employee Karla, who sold us wrong item, and Customer Service Advisor Lucy. It's just something I will never forget. It's my first baby and wanted everything to be perfect, yet the worst experience I had with Harrods! I wish I have bought that bed off marketplace, could have received a better customer service from a random seller. I also must mention that their faulty goods return policy is against The Consumer Rights Act 2015. Totally unacceptable.