I knew that the customer service was bad, but I had absolutely no idea. Regarding an online order, where a bottle of perfume had smashed and leaked all over the other products, I requested a returns label. Despite there being no legal obligation on my part to send photos of the damage, on their insistence I did. Little did I know that they would try to invalidate my right to return rather than give me a returns label! Their excuses included; 1. this parcel (with the green lid) isn’t ours, 2. We can’t see any damage and 3. The driver handed it to you so there couldn’t possibly be any damage inside. Disgusting service - order UU9G8A - and their in store service is equally hostile. I’ve now opened a small claims court case.