Hi all after buying a coffee machine and having a problem with the machine and dropping it back to Harrods for them to fix in warranty for them to send the machine back to me via courier and the machine to be broken and damaged after talking to customer services for two months via email they come to a conclusion to give me a new tray that isn’t damaged and £200 compensation for a £1400 coffee machine If you ever buy anything and have a problem, you will not get a replacement or refund the worst company I’ve ever dealt with
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