The Worst Retail Experience of My Life--Extremely Disappointing Experience with Harrods I am compelled to share my recent experience with Harrods, which has unfortunately been the worst retail experience I have ever encountered. On March 13, I ordered three dresses for a special event in June, totaling over $7,000. The dresses arrived on March 25, but only one fit properly. I initiated a return for the other two on March 30, carefully trying them on and placing them back in the box for return. To my shock, after Harrods received the items on April 4, I was informed on April 13 that they would not accept the return due to alleged damage. This was unexpected and distressing, especially given the high value of the clothing involved. I disputed the claim through customer service, but after several back-and-forth emails, I requested an escalation on April 18. Instead of resolving the issue, the dresses were returned to me. I followed up on April 30, and despite their assurance of a review, I later received a response in May that not only reaffirmed their original decision but introduced new, inaccurate reasons for the return. They claimed the tags were removed and that a belt, which was never part of the dresses, was missing. This lack of consistency is concerning. Additionally, upon reviewing the return labels, I discovered that the items were being sent back not to Harrods, but to Farfetch, a third-party selling platform. This raises further suspicions that I may have received previously returned items that were already damaged. Throughout this process, I felt unheard and frustrated, especially given the significant financial investment and my care in returning the dresses. My last follow-up email on May 25 went unanswered, leaving me feeling completely disregarded as a customer. This experience not only reflects poorly on Harrods' customer service but also raises concerns about the integrity of their return process. I would advise potential customers to exercise caution when shopping here, as the treatment I received feels nothing short of fraudulent. I hope this review serves as a cautionary tale for others.