Placed order with Harrods online , 1401165771 Was never delivered, rung to check, to be told it has been delivered and they will look into it with the courier. Was then left for weeks on end with no updates to be fobbed off with cannot get hold of the courier, finally after 3 weeks to be told cannot to replace or refund the items, even though I had advised I have cctv and a card left by the courier showing not delivered, the cctv clearly showed driver leaving with the item after attempting delivery. Angry and frustrated with the way the whole thing was handled had no alternative but to head over 4 hours to the Harrods store to get the issue resolved, where the assistant manager agreed that the evidence was there but could not do anything until spoken to a manger the following Monday I was not even offered reasonable compensation for the loss of time and money spent to travel to the store let alone the 3 weeks of constant uncertainty. Customer service very poor unwilling to take all facts into consideration before making a decision. They will happily keep your money and not deliver.