I had very bad experience few times while coming to Harrods for lunch. As soon as you arrive at the restaurant the receptionist are really pushy to you by not letting you making your own choice but more on giving only a couple of option that was the pasta section or grill when my friends and I felt that we were force we turn back and went to take our business elsewhere outside of Harrods. It is a shame as there is many great restaurant within the food hall but the receptionists make it bad. It felt there commissioned by this two restaurant of pasta and grill . the Harrods experience loss his 5 star customer services. Sometime refurbishment is not enough! Please bring back this luxurious customer service and offer us other choice as I saw few more restaurant that did look yummy and specially the Indian as it was recommended to me. Shame hopefully in future you would listen to the customer and their feedback