If I could give 0 stars I would. The only thing they seem to do well is respond to emails. I placed an order mid August, was told it was dispatched but never received anything. After emailing, I was told that the dispatch note was an error, the products weren't actually in stock and I'd have to wait 4-6 weeks and that they'll email me to keep me updated. 7/8 weeks went by, nothing, not even an email. Was told that it'd be another 8 weeks after getting in touch. 3 weeks go by so I ask if there's an update in case anything changed. I'm told that I'll now be waiting until the new year (this was in October). Asked for a refund in the next email, to which they replied saying that they would get the items to me in 10 days now. Obviously too little too late, they say to expect the refund in my account in 3-5 working days. 9 days later (7 working days) I chased with an email. An hour later I got an email confirming they've processed my refund. The minute after, a correspondence to my email, just saying "I can confirm this has been processed". No apology or acknowledgement of their mistake. Just ignorance.