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Anonymous
BE WARNED! THEIR LIGHTS ARE NOT BUILT TO LAST CUSTOMER SERVICE IS APPALLING. DO NOT DEAL WITH THEM. OVERPRICED, CHEAP LIGHTS THAT ARE NOT FIT FOR PURPOSE. I initially bought one of their LED strip lights for £140 about 7 months ago and I wish I had never even heard of this company. It arrived with cheap plastic clips to install that look like someone has cut them off a longer strip with a hacksaw. You have to pay separately for this £24! I bought my own clips and installed the light. The remote to change the colour on the light worked for the first month then then got progressively worse to an extent where it didn't work. Sent them back for repair and they said they replaced the transformer. To be honest it came back working then progressively got worse over the next 3 months but at least we could still use the remote this time but had to be very close to the receiver. 6 months in I noticed the end of the light strip started to discolour e.g. some of the light would light up green while the rest would be red. Shortly after this it stopped working altogether. I would expect that lighting costing £140 to last longer than 6 months! Fed with the poor quality of the light I just wanted my money back. I sent the light back to Hartington Heath who have replied saying they will not repair, replace or refund the light as it doesn't satisfy their returns policy. No apology at all, just endorsing the fact that their item is not expected to last longer than 6 months. I have raised a formal complaint and as it stands heard nothing back.
2 years ago
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Hartington Heath has a 4.2 average rating from 47 reviews

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