This was my first time ever ordering from Harvey Nichols. I must say I ordered two Coach NY Disney x Coach x Keith Haring items. A sling (15 academy backpack pictured)bag and a (red & yellow pictured)charm. The bag was sold out in USA and the charm was only available over seas. The items arrived super quickly and packed so very well. I didn’t need to go through a third party to get these items to me in the states. I had forgotten to apply a discount code to my order. When I contacted them through their email system they replied within a few weeks with the refund applied promptly. They were awesome!!! I will be a repeat customer! Thanks!