I ordered an $800 pair of boots to which the website duplicated the billing address as the shipping address. I caught the mistake within literally 60 seconds so I called customer service immediately... Literally 60 seconds after clicking order! I spoke with a lady who assured me the address had been updated and the warehouse staff would be notified immediately. When I got the shipping confirmation I saw the address was still the same so called back. She then assured me yet again she had corrected to which I got a confirmation email which had the right address but wrong State. Now I am panicking so I call back again as I am on the other side of the country and ask if she can cancel it and I will just reorder, she assured me it would be fine. Then the item was shipped and when I checked the delivery address it is of course wrong and going to Atlanta. I was then told they could intercept the package and I would hear from Global-E services to which I never did so I called DHL myself and submitted a change of address request. This would have to be approved by the sender, Harvey Nichols, but now it is to late as the package has been shipped to a totally wrong State with no one to receive it and no one to forward it to me so now whoever has moved in to my old apartment has a free pair of $800 boots all because I was reassured not to cancel the order and that Harvey Nichols could rectify my issue. This is insane for a high end luxury retailer to have such terrible customer service. This is an experience you would expect from a fast fashion or a retailer of that nature.