After a long day of shopping, my partner and I decided to pop up to Forth Floor Bar for a glass of wine. While in the restaurant and before we ordered, we decided on a bottle of Champagne. After waiting 10 minutes for service we had to stop a passing waiter and request our chosen bottle of £100 champagne. (In the grand scheme of things not amazingly expensive) and 2 glasses of water. After we were served our bottle of champagne and two glasses of water, that was the end of any kind of service. We were seated for two hours, and throughout the entire time no one came by and asked if we wanted another bottle of champagne nor if we wanted any food or a refill if our water. When we were presented with the bill there was a discretionary service fee, added onto our bill. Of course, we declined to pay the discretionary service fee because we had no service. I’m sorry. We did mention our concern to the waiter, who might have been the maître d’, that service wasn’t great- no proper apology and I don’t expect I’ll ever go back. A first class organization, with second rate service. Better off to go to a local hostelry!