Very disappointing experience in a "luxury" department store.NO RECOMMENDED I am a lover of make up I was very excited to go to Harvey Nichols and enjoy the amazing selection of high-quality makeup brands. My disappointment starts in the disgusting condition of the tester in Ysl, lipstick with fluff and hair on them, foundation tester dripping over displays, primer tester has a dry product that hasn't been clean in ages, unbelievable conditions for a "luxury" brand. Customer service in this "prestigious" brand was poor and rude. Spanish, Italian lady with a very poor English, serve me with very bad manners and rushing the consultation with me. When I ask to be colour match she took a set of brushes from a drawer in absolutely disgusting conditions,what for I ask her to please to make sure the brush she uses with me was clean, as I have very sensitive skin, very rude and aggressive she mentions that all the brushes were clean, when I can clearly see rest of makeup on them. I felt very intimidated by her behaviour, and how aggressive she was applying foundation on me. I ask her if there was a counter manager with who I could have a word, and with a sarcastic smile on her face, she mentions she was the business manager while she walks away from me, to speak with somebody else from another counter in her mother tongue language, again with a very aggressive body language. I was very shocked, so I left with an incredible disheartened feeling. I don't even understand how companies as YSL and HARVEY NICHOLS, allowed this type of behaviour. How is possible that a manager in a luxury department store, don't speak proper English, doesn't care about counter hygiene conditions, use dirty brushes on customers, and she is so rude and aggressive. A rash appears few the day after in my face and I had to treat by a doctor. I will never come back to this department store.