I ordered a wine collection on the online site. 2 hours later they cancelled the order without explanation 'The above order has been cancelled. We regret that things didn’t work out on this occasion'. No solutions / options, just this. And the E mail address they offered for support isn't even in operation. Poor Ecom experience, given HN's positioning its just not good enough - online needs to meet store positioning, not be worse than generic Amazon. But Amazon came to rescue, I'd prefer to support physical stores, but HN needs to improve, Fortnum & Mason do it much better.