I purchased some earrings for my daughters 21st wanted to make this special as I was not able to see her also order a hamper from HN for the same time The earrings were not mini as described so my daughter returned them sealed and untouched in the original packaging we then received three of the most unfriendly emails I have ever had from customer services telling her they didn’t accept returns so they were sending them back to her they couldn’t talk to her because she hadn’t ordered them I then emailed and they said it was my mistake so they would not refund My daughter has now received them back and they have been removed from the packaging before being sent back to her !! Still no offer of help or compensation May be luxury products but not luxury service!!