This has been the WORST online shopping experience I’ve ever had. The items were supposedly shipped from a store in my own city. It has been almost 2 months and the items haven’t arrived, and the shipping details haven’t been updated. I first spent a few weeks following up with the courier, who concluded the items were never actually shipped so they cannot continue an investigation, and the responsibility is on the supplier. Now I’ve had a three weeks of the exact same response from Harvey Norman online “support” team, with no actual help, solution or specific response given. They have sent the exact same response, word for word, 3 times now. I have request either a refund or the items resent (simple solutions for any small company to do, let alone a large company such as this). The communication has been dismal, and completely dismissed my requests or even the details of the situation. Seems I’ll never get my money back or the items I paid for. Will never purchase from them again!