I visited Harvey Norman Hougang on August 2 (late afternoon) seeking assistance for a toner cartridge (Brother TN-1000) purchased on July 18 (receipt will be provided upon request) Unfortunately, I was deeply disappointed by the service I received from Msr Bernard Chan During our interaction, he raised his voice and responded with “Customer, so what?” — which left me shocked and upset I had hoped for a simple solution and respectful communication This experience has affected my trust in the Harvey Norman brand, and I no longer feel confident shopping at your stores I sincerely hope Harvey Norman will review this matter seriously and provide training to ensure better service in the future Concerned Customer