I bought a sofa bed paid $169 for a safe delivery and to set it up . They wanted me to pay for the remaining $1400 before I could check the product for damage they just ignored that . Well the product was damaged they refused to return it so I could get a refund or a replacement.. very disappointed then Jodie from Harvey Norman Norman organise someone to fix it at my house !! Seriously? I have been a customer of Harvey Norman for a long time they are worst than good guys I could have bought a better one for half the the price from T.emper and Webster Be aware customers before you order and get a delivery from these guys .