If I could rate 0 I would... I’ve just had an extension on my house and buying a new dining table and chairs was the final piece of the puzzle. I found a lovely set of table and chairs on Harveys Furniture and they were such a good price so I bought them and couldn’t wait for them to arrive. This was back in August. 4 weeks later they arrived, the table was as I ordered, however the chairs weren’t. I originally ordered 6 fabric chairs and instead 2 fabric chairs and 4 leather chairs arrived. I phoned Harveys and a guy called Matt promised a new set would be sent within 2 weeks and also we could have a fitting for free as good will gesture. 2 weeks passed and the new chairs arrived. Instead of the 6 fabric chairs I ordered, 6 leather chairs turned up. I was really unhappy and told the delivery driver ‘why do Harveys keep getting it wrong?’ to which he replied ‘we have a sofa here which has been returned 5 times’. He then said the next delivery they had to make was a set of dining table and chairs, but actually there were just the chairs in the van and no table. When I phoned Harveys to tell them the delivery was incorrect, I also asked them to cancel the fitter who was due to come the following day. However, the next day, a fitter arrived early afternoon having travelled 2 hours to get to our house and we had to explain we didn’t actually have any chairs for them to fit. A few hours later a second fitter turned up and we had to turn him away as well. Not only did Matt not cancel the fitters, but 2 arrived from 2 separate companies!! I phoned Harveys once again and spoke to Kirk (a senior member of staff) and he said the fabric chairs were actually out of stock and wouldn’t be available for another 5 weeks. So we waited and after week 5 we had a delivery date confirmed. I called Harveys the day before the delivery to ensure it was still arranged for tomorrow and a lady called Keeley confirmed it was. The next day, I waited in all morning, having been given a delivery time of 7am to 1pm and by no surprise they didn’t turn up. I phoned Kirk and he told me the chairs were out of stock!!!! I was absolutely fuming and so disgusted by their lies and unreliability. I never ever thought a furniture company could make me so infuriated and upset. We now have our money back (this was after phoning Consumer Helpline for their advice) and because it is now December, we won’t have a table and chairs in time for Christmas. Above all this, when we received an email confirming our money will be returned within a few days, we didn’t receive an apology at all through email or on the phone to say how sorry they were for putting us through all of this. Never again will I have any faith in ordering an item such as this from a company, it has completely took away my trust and confidence and I’ll make sure I tell everyone I can about what has happened so nobody EVER buys from Harveys again. I have never in my life had such an upsetting, time-wasting, frustrating experience as this and I extremely urge you to NEVER buy anything from this waste of a company. Absolutely unbelievable.