We ordered our sofa on 23/09/18 and paid in full. We were “Guaranteed” Xmas but actually it’s not going to turn up any time soon! I was told it was coming on the 4th of november but ever since there has been some sort of issue. We got rid of our old sofa thinking it was coming. No one has any idea of when it will arrive! After reading all the reviews on twitter, I’ll be surprised if it shows up in the next 6 months! Shockingly poor service. I get given different advice every time I call - if I can be bothered to wait the 107 minute response time. I have nothing to my family to sit on over Xmas! 😡