Customer service is shocking. I had a message left on my landline answerphone at 3-05pm stating balance had to be paid by 7pm or I would not get my delivery. Delivery had been arranged a week earlier and I had 2 separate text messages confirming this. I asked about paying balance and was told someone would contact me. This was the only contact I had. I wasn’t at home so didn’t get the message until I returned home after 8pm which was too late. No one tried my mobile phone which clearly they had the number of as I had texts sent. I have now lost my delivery slot. I am horrified at the short time given ie 4 hours to pay balance especially when it was left as a message. This morning I received another text confirming my delivery day shortly after 8am I called immediately to pay the balance to be told I hadn’t paid on time and had lost my delivery slot. I’ve waited almost 6 months for this suite as it was ordered on 3rd January and I get 4 hours to pay balance. I have bought from Harvey’s for many years which can be checked via my address but I have just purchased my last item from you due to the way I have been treated.