We have at last today 22/11 received our delivery today of a Versano sofa and matching footstool ordered in July. One delivery got cancelled at the last minute last week, not good. Now we have the goods however the foot stall has a Knick in the leather, on the top, right in the middle! Also one of the headrests has an indentation in it. Whether that will resolve in time who knows, depends how long something has been pressing into it. I have rung the store, they were not interested. I have rung your phone number to find I was in queue position 12! Either you are very short staffed or you have a lot of complaints. Funny how your before sales number allows you to go straight through but your after sales takes 2 hours of waiting in a queue!