If the score was just on the store experience and furniture quality it would be 4 stars. However, I’ve had the misfortune of dealing with Harvey’s customer service department. When furniture was delivered the foot stool came with the wrong colour wooden feet. Delivery driver noticed before we did and said he’d report it. After a week we contacted Harvey’s and were told the furniture doesn’t come with light oak feet! This was then repeated in a second email despite us suppling photos and the furniture in question having the light oak feet in their store! 4 months later and still waiting for the correct feet to be delivered. One of the most clueless, embarrassing customer service departments I’ve ever encountered.