Do not use this company, a much better option is Monarch. We ordered and had fitted (by Harvey) a water softener a couple of months ago. Within a month it broke twice and flooded my cupboard twice. It’s has caused a significant amount of damage to my kitchen cupboards and having sent pictures of evidence to 2 email addresses (including the one given by Harvey responses to these reviews) I am still getting no contact from Harvey. I have called numerous times to be told “we can’t transfer calls internally as our phone system don’t allow it” (unlikely), so I’m told someone from the right team will call me back promptly. Of course no one ever does. So I’m in a vicious circle of no one contacting me and having kitchen cupboards that are warped to the point the doors no longer close and the dishwasher door won’t work. We are also owed money, which we still haven’t had a refund on because apparently that isn’t their problem either. The new water softener we have had fitted by a local trusted plumber who was shocked at the mess that was left when the Harvey softener was removed. Anyway, DO NOT use this company, there are much better options (Monarch) for half the price.