Purchased a Bachmann 7f described on wed site as used good condition tested dcc fitted when received loco had glazing loose in box tender kept derailing and yes no dcc fitted had to service the loco draw- bar between tender and loco in the wrong way poor running down to pickups not touching wheels contacted Hattons informed them of the problems informed i had put things right could they please forward me the dcc decoder NO NOT THEM they want to have the loco back and refund me yes sure of course you want it back and refund only now its put right still waiting for a manager to ring me back