Finally I got a call from hausdirect and they have now refunded me. They were apologetic for the inconvenience. I explained that they need to communicate with their customers a lot better, which hopefully was taken on board. From the chat I had, I rescind my previous comment about the scam. They seem legit. In general, please check reviews of any company online first before you make a purchase to make sure you are confident with the customer satisfaction, I certainly will from now on. And if possible, use a credit card for more expensive purchases as it should offer more protection should something go wrong.