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Anonymous
I purchased the Dean coffee table last summer, which is marketed for outdoor use. Firstly, while it was in stock when I ordered it, the weeks and then months went by (pre-Brexit) without delivery, a single update, and most worryingly, not even answers to my enquiries into its status. It finally arrived 2 months later...missed using it all summer, but ok. I've had it now for six months and it is absolutely unusable from from being outside and has been for some time...clearly not designed for outdoor use as marketed. Since the piece is also sold on its page with a 12 month guarantee, I contacted customer service about my options...again, my enquiries were ignored until I threatened a bad review...and was told that the warranty would not be honored because it was only suitable for occasional use outside in good weather. To me, that's called Regular Old Indoor Furniture, and should have never been marked as outdoor furniture all over its page on the website. I am sorry I didn't read all these reviews earlier (and am I the only one who thinks some of these 5-star reviews seem fake?). After my experience and some research, I can confidently say that if you're looking at the Dean coffee table save yourself the money and time and get a similar-looking table made of cement or fiberglass that can live outside without getting trashed...La Redoute, Wayfair, and Made all have options of comparable price, and much much better customer service. *Of course, the option to upload a photo has been turned off by the company and for good reason- the photo I'd like to post of the terrible condition of the table would drive any potential consumers away! I'm trying to embed one here so it can be seen what a mess it is after less than six months. IMG_8923.jpg
3 years ago
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