Pleased with our experience with HD, communication was fine from the company, not sure what people would expect, placed my order, confirmation received immediately, website stated 10-20 working days average delivery time, goods arrived on 14th day. From email confirmation 2 days before delivery received booking email and despatch notification from HD, what more do you need? Maybe as a frequent shopper online I don’t need my hand held but some people seem to complain about everything. It’s a great shame as I read reviews here before ordering, if I was not savvy and of course realise by purchasing on my MasterCard I as a consumer am protected others however are more likely to shop elsewhere if not aware of protection in the event a company if fraudulent, this to me is not a true representation of HD, they were fantastic in my experience and have delivered what I believe is a top quality product. I will not hesitate to shop here again and I think all customers should give them the opportunity. Let’s be honest complainers will always complain, I’m in support of leaving positive reviews and give credit where credit is due. Thanks again and hope you can win more customers over as you have a great business and product offering.