If I could give zero stars I would. Do not purchase anything from this company. I purchased a light from them at the start of September. We still do not have the light. The work on our house has now finished so we will need to pay an additional charge to have the electrician fit the light, if it ever arrives at all. The 'tracking app' is awful and never updated. On top of this, I emailed to request a 20cm drop rod for the light we ordered at time of placing the order, as advised by them, however they completely ignored the email, the item has still been shipped with a 50cm rod and I have been advised to cut the rod myself!! When paying this kind of price for a light, is that really acceptable?! Communication is absolutely abysmal. 'Clyde' seems to have taken a hit in these reviews and I have to agree, he is useless. There is zero level of customer service from this company. They ignore all emails. They go round in circles avoiding important questions and will not provide a telephone number no matter how many times one is requested. Can't comment on the quality of the light as we have not received it. However, if our experience thus far is anything to go by, I have little hope for any product that this despicable company would supply. Like others who have left reviews before us, we will be taking further action.
2 years ago
Haus Direct has a
2.5
average rating
from
410
reviews
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