I ordered a desk on 20/05/18. Haus Direct took payment immediately despite their claim that "your offer to purchase goods from us shall only be deemed to be accepted by us when we dispatch the goods at which payment will be taken". I've called 01388 604 640 numerous times without luck. I've also sent an email and received an automated reply informing me that "you will receive a response within the next 72 working hours" and "due to operational issues beyond our control, your order may be delayed". I didn't receive a response within 72 working hours. I'm not impressed with this company - my advice is to shop elsewhere.