Ordered a sofa from Haus on 23 Nov and payment taken from our account on 26 Nov. Not heard a thing from them since the confirmation email on the date of my purchase, other than an automated response to my second e mail to them, enquiring about a delivery date. Have tried to call but can’t get through. Very, very poor customer service. The 5 to 15 working days delivery timescale for the sofa has now expired and we still have no idea when our sofa will be delivered. Was hoping to have it for Christmas, but that’s looking highly unlikely. Will not buy from Haus again.