5* for keeping me up to date from start to finish, read some reviews before hand and must say we did not experience some of the things people complain about, also used the help desk service which is brilliant as the team responded the same day. In today’s world I feel this is a perfectly fine way to communicate and I’m not an internet savvy person, those that complain about getting through on haus directs phone lines need to get with the times, if your ordering online then expect other means of communication. Perfectly legitimate company and can’t fault the service received, our desk is well made and supplied as described, good German build. Would not hesitate to buy again in the future.