After placing an order on 10th December we were lead to believe from the website that we would receive the item prior to Christmas, which is fantastic when it's a Christmas gift! We had no confirmation of delivery details for over 1 week and despite chasing - Still no response from 3 emails chasing up the product, all totally ignored. Called and held for over 15 minutes each time only to be then told the lines are busy and to call back another time! After much frustration, calls, voice mails, emails etc we eventually got the item on the 20th January, yes the 20th January! Item in question was a desk for my 13 year old son to go with his computer that he got for Christmas, so it was hugely disappointing for us. The desk itself is nice but the service was absolutely appalling, I am totally shocked that a business can operate like this in the current climate. Really poor service. Not impressed at all.