Great service received from this company, would not hesitate to use them, despite some negative reviews we read before placing our order, we called the company, had a pleasant service from the start and they seem professional in their approach and execution of delivery. I told haus direct I would leave them a review as I run a small business and value feedback but also understand how mistakes and downfalls in service levels which are outside of your control can equally result in customers being irate and going to whatever level to highlight issues. No company is perfect and what we experienced was nothing out of the ordinary, they come across better than most companies in my person opinion and have a fantastic site with amazing products!! I will be back for sure, make your own judgement and dont be put off by the negative reviews. I saw an article about this company expanding in the the north west, they must be doing something right, possibly growing faster than they anticipated any maybe some peoples experiences have been caught in the changes and possible lack of staff , I don't know and am not one to state any unknown facts but all i can say is I did not have any issues. Thanks for a great service HD.