TLDR: Do not use Found the website as it was selling a piece of furniture slightly cheaper than everywhere else. Payment was taken immediately, and confirmation of order received. My first concern was that we didn't receive any notification of expected delivery. Emails were not responded to, most of the time we didn't received even an automated response. Over the 15 times we rang, before we got through. He is reasonably pleasant on the phone. First time we were told that delivery would be by the end of the next week. It wasn't. Cue calling several more times, taking another 7 attempts. We asked to cancel, he agreed. We never received a refund. Still haven't. I don't think he ever intended to send our item. I don't think he intends to refund us. I assume the positive reviews here are from him.