I ordered my item on 5 May and sent a polite email on 14 May just asking when I could expect delivery as I have ordered a desk for my 7 year old to use for home schooling. No response to my email so I called and left a message on 20 May; no response received and also sent a further follow up email on 20 May to which, surprise surprise, no response received. I know things are not running as normal as they should and yes, I did expect a delay from the advertised 5-10 day delivery estimate, but a simple reply to an email sent over a week ago is surely considered to be good customer service. I am happy to wait for delivery, it would just be nice to know when I could expect my item as there are plenty of other websites out there who are able to offer delivery within their stated timeframes. Please just answer me truthfully and in a timely manner, that's all I ask for.