It has been a pleasure dealing with Haus Direct, by far the most competitively priced, ordered two Oxford desks for my boys, one company were £120 more per item, ridiculous, clearly some companies are making the most of the demand for home working products, those that are not having a positive experience, I can only say I did not have any issues and you must be very unlucky as the desks arrived slightly outside the timeframe but this is to be expensive, I haven’t tried calling the telephone lines but I did create a ticket and got a response in 2 days which is acceptable for me. Products is great quality and German engineered, kids love it. I just wanted to share my experience as I saw some reviews before ordering, not all are bad so gave these guys a go, ordered on my credit card so would be protected if an issue and I have to say they delivered, we had communication from the ticket raised so what more can I ask for. Thank you for supplying me with two items we couldn’t source in our local high street due to Covid, I will be back for sure as my experience was faultless. Stay safe.